Operate
Keep agreed technology environments supported and attended to as part of ongoing operations.
Managed Technology
Managed technology services for businesses that need technology to keep working.
CYREX provides ongoing technology support, maintenance, monitoring, improvement and advisory capability so businesses do not have to manage every technology issue themselves.
01The business problem
Technology becomes harder to manage when ownership is unclear.
01
Technology is maintained reactively, after a small issue has already become an operational problem.
02
Different systems, websites or infrastructure components depend on different providers without a clear view of the overall environment.
03
Websites and systems are left without regular maintenance, technical attention or a practical improvement plan.
04
Infrastructure has grown over time without a clear operating approach or ownership of the surrounding dependencies.
05
Internal teams need additional engineering support to investigate issues and make sound technical decisions.
06
A business needs continuity after a technology project rather than a handover with no ongoing support path.
02What managed technology means
Continuity around the technology your business depends on.
Technology remains a business concern after implementation. Managed Technology provides a structured way to operate, maintain, support and improve the agreed environment.
Maintain
Address the regular technical work that helps websites, systems and infrastructure remain useful and reliable.
Support
Investigate issues and provide practical technical assistance within the agreed scope.
Improve
Identify and implement improvements where they create meaningful operational value.
03What CYREX can manage
Support across the agreed technology environment.
The exact scope follows the systems, infrastructure and priorities that the engagement is set up to support.
01
Website & Application Maintenance
Ongoing website maintenance, application updates, technical issue resolution, performance improvements and appropriate content or technical support.
02
Infrastructure & Hosting
Hosting management, VPS or cloud infrastructure, deployment support, infrastructure configuration and operational maintenance within the agreed environment.
03
Business Systems Support
Troubleshooting, system improvements, integration support and operational assistance for implemented systems.
04
Technology Operations
Technology monitoring where applicable, technical maintenance, issue investigation, environment management and operational continuity work.
05
Technology Advisory
Technical decision support, technology planning, improvement recommendations, gap identification and practical roadmap guidance.
04How the engagement works
A practical lifecycle for ongoing technology capability.
The engagement is designed around the organization’s current environment and the support it actually needs.
01
Assess
Understand the current technology environment, systems, infrastructure, dependencies and recurring problems.
02
Prioritize
Identify what needs immediate attention and what should be improved over time.
03
Operate
Provide the agreed ongoing technology support, maintenance and operational assistance.
04
Improve
Recommend and implement improvements where they create meaningful operational value.
05
Review
Periodically review the environment and identify the next priorities for the agreed scope.
05Who this is for
For businesses that need technology continuity.
- Growing businesses without a dedicated technology team.
- Businesses with internal staff who need additional engineering support.
- Organizations operating multiple technology systems or providers.
- Businesses that need continuity after a technology implementation.
- Organizations looking for a long-term technology partner.
- Businesses whose technology environment has become difficult to manage consistently.
06Managed technology vs. project delivery
Project delivery
Build, implement or improve something specific: a website, business system, integration, infrastructure environment or other defined technology outcome.
Managed technology
Continue operating, supporting, maintaining and improving the technology after or alongside implementation within an agreed ongoing engagement.
07Managed technology vs. IT support
A broader view of the technology lifecycle.
Individual technical issues still matter. Managed Technology also considers the environment around them.
01
Systems and applications
02
Infrastructure and hosting
03
Websites and integrations
04
Maintenance and improvement
05
Technical planning
06
Operational continuity
08Scope and engagement considerations
Support shaped around the environment you operate.
These areas are considered according to the agreed engagement. They are not automatically included in every Managed Technology relationship.
- Website maintenance
- Application and system support
- Hosting and infrastructure support
- Technical troubleshooting
- Deployment support
- System maintenance
- Performance improvement
- Integration support
- Technology advisory
- Technical documentation where appropriate
- Ongoing improvement planning
09Related CYREX services
Connected capability across your technology environment.
Managed Technology can continue after or alongside the systems and platforms CYREX helps an organization build.
Website Development
Build or modernize the digital platforms that can then benefit from ongoing maintenance and improvement.
Explore Website DevelopmentERP Implementation
Implement business systems around real operational processes, then establish the support and improvement needs that follow.
Explore ERP ImplementationCustom Business Systems
Engineer specialized operational software where an existing platform does not adequately solve the requirement.
Explore Custom Business SystemsAll services
Explore the connected technology capabilities CYREX provides across transformation, business systems, infrastructure and ongoing management.
Explore all services10Frequently asked questions
Questions before starting an ongoing engagement.
What are managed technology services?
Managed technology is an ongoing engagement for agreed technology support, maintenance, operational assistance and improvement across the parts of an organization’s environment that CYREX is engaged to support.
What can CYREX manage?
Depending on the agreed environment and scope, CYREX can support websites, applications, business systems, hosting, infrastructure, integrations, technical troubleshooting and technology planning.
Is managed technology the same as IT support?
It includes support, but takes a broader view of the technology environment. Alongside individual issues, managed technology considers systems, infrastructure, applications, maintenance, improvement and technical planning.
Can CYREX support systems built by another provider?
CYREX can begin with an assessment of an existing environment and determine whether appropriate support, maintenance or improvement work can be scoped around the available systems, access and documentation.
Can managed technology include website and infrastructure maintenance?
Yes, where those areas form part of the agreed environment. The engagement can include appropriate website, hosting and infrastructure maintenance alongside other technology support needs.
Do I need a dedicated internal IT team?
Not necessarily. Managed technology can provide additional engineering capability for organizations without a dedicated internal team, or work alongside internal staff where that is appropriate.
Can managed technology start with an assessment?
Yes. An assessment can help establish the current environment, dependencies, recurring problems and the most useful priorities before an ongoing scope is defined.
How is the scope of a managed technology engagement determined?
The scope follows the organization’s technology environment, operating needs, priorities and the systems CYREX is engaged to support. It is defined through discussion and, where needed, an initial assessment.
11Consultation
Keep your technology operating and improving.
Discuss your current technology environment, support needs and priorities with CYREX to determine the right ongoing technology approach.